Website Privacy Policy
Effective Date: October 16, 2026
1. Introduction
Eckhouse Therapy, LLC (“Eckhouse Therapy,” “we,” “us,” or “our”) is a psychotherapy practice located in Virginia that provides professional mental health services through telehealth.
This Website Privacy Policy (“Privacy Policy”) explains how information is collected, used, disclosed, retained, and protected in connection with our website, https://eckhousetherapy.com (the “Website”).
This Privacy Policy applies to information collected through the Website, including information submitted through its contact form and information collected through website technologies. Certain services accessible through the Website, including the Client Portal, are operated by third-party providers and may be subject to additional privacy and security terms.
This Privacy Policy does not replace or supersede Eckhouse Therapy's Notice of Privacy Practices, informed consent documents, signed Practice Policies, or other agreements governing psychotherapy services.
By accessing or using the Website, you acknowledge that this Privacy Policy has been made available to you.
2. Information We Collect
Eckhouse Therapy may collect information that you voluntarily provide, as well as certain technical information generated when you access or interact with the Website.
A. Information You Voluntarily Provide
When contacting Eckhouse Therapy, requesting a consultation, or submitting an inquiry, you may provide information including:
- Your name, email address, and telephone number.
- Your preferred method of contact.
- General information about the services you are seeking.
- Information about your concerns, circumstances, or reasons for contacting the practice.
- Additional information you choose to include in your communications.
We encourage visitors to provide only the information reasonably necessary for us to respond to their inquiries and to avoid including detailed medical histories or other highly sensitive information in ordinary email communications.
B. Information Collected Automatically
When you visit the Website, certain technical information may be collected by our website hosting provider, security systems, or other website technologies.
Depending on the technologies in use and their configurations, this information may include:
- Internet Protocol (IP) address.
- Browser type and version.
- Device type and operating system.
- Pages visited and general website activity.
- Referring websites or search engines.
- Dates, times, and technical details associated with website access.
- Website requests, errors, redirects, and security-related events.
Information relating to website administration, authorized-user activity, login attempts, and technical changes may also be recorded for maintenance, security, and accountability purposes.
This information may be used to support website functionality, maintain security, troubleshoot technical issues, prevent unauthorized activity, and evaluate website performance.
Such information may constitute personal information under applicable law even when it does not directly identify an individual by name.
The information collected, its availability to Eckhouse Therapy, and its retention depend on the systems and service providers involved. Eckhouse Therapy does not necessarily access or independently maintain all information generated by those systems.
3. Contact Forms, Client Portal, and SimplePractice
Eckhouse Therapy uses SimplePractice, LLC (“SimplePractice”), a third-party provider of practice management and electronic health record services, to support certain administrative and clinical functions.
A. Website Contact Form
The contact form available on the Website is hosted by SimplePractice and embedded within the Website through an iframe.
Although the form appears on an Eckhouse Therapy webpage, information entered into the form is submitted to and processed through SimplePractice's systems.
Eckhouse Therapy may use information received through this form to review inquiries, respond to requests, evaluate whether requested services may be appropriate, and coordinate consultations or appointments.
Information submitted through SimplePractice is subject to applicable legal and contractual requirements.
B. Client Portal
Eckhouse Therapy also provides access to a separate, SimplePractice-hosted Client Portal.
Unlike the embedded Website contact form, the Client Portal operates on a separate platform maintained by SimplePractice and is accessible through a link from the Website.
The Client Portal may be used for functions such as completing intake documents, managing appointments, communicating with clinicians, and accessing other practice-related information or services.
Information submitted through the Client Portal is processed through SimplePractice's systems and handled in accordance with applicable privacy and security requirements, including HIPAA where applicable.
C. Important Notice for Current and Former Clients
The Website contact form is intended exclusively for new inquiries.
Individuals who are current or former clients, or who already have an existing record with Eckhouse Therapy, should not use this form.
Due to limitations in the form's processing system, an attempted submission may initially display a confirmation even when the submission cannot be processed or delivered to Eckhouse Therapy. SimplePractice may send an email indicating that the request could not be processed; delivery or receipt of such a notice is not guaranteed by Eckhouse Therapy.
A submission confirmation should therefore not be interpreted as a guarantee that Eckhouse Therapy received the inquiry.
Current and former clients should instead contact their clinician directly, email office@eckhousetherapy.com, or use the Eckhouse Therapy Client Portal.
The Website contact form, ordinary email, and voicemail are not intended for emergency communications.
4. How We Use Your Information
Eckhouse Therapy may use information collected through the Website for purposes including:
- Responding to inquiries and consultation requests.
- Communicating with individuals regarding services, availability, and next steps.
- Facilitating appointment scheduling and administrative coordination.
- Evaluating whether the practice's services may be appropriate for an individual's needs.
- Maintaining website functionality, security, and performance.
- Understanding general website usage and identifying opportunities for improvement.
- Detecting, investigating, and preventing security threats, unauthorized access, or misuse of the Website.
- Complying with applicable legal, regulatory, and professional obligations.
- Protecting the rights, security, and legitimate interests of Eckhouse Therapy and Website visitors.
Submission or receipt of an inquiry does not guarantee a response, consultation, appointment, or acceptance as a client. Eckhouse Therapy retains discretion regarding whether and how to respond to inquiries and does not guarantee any particular response time, subject to applicable law and existing professional obligations.
Eckhouse Therapy may communicate with individuals who have contacted the practice, as well as current and former clients, regarding prior inquiries, appointment availability, services offered by the practice, administrative and operational matters, educational resources, and other practice-related information, subject to applicable privacy laws, communication preferences, and any required authorizations.
Nothing in this Privacy Policy authorizes the use or disclosure of protected health information for a purpose requiring separate authorization under HIPAA or other applicable law.
5. Confidentiality and Protected Health Information
Information collected in connection with inquiries, the establishment of a therapeutic relationship, or the provision of psychotherapy services may be subject to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), applicable state confidentiality laws, and other professional privacy obligations.
Where applicable, protected health information (“PHI”) is handled in accordance with those requirements and Eckhouse Therapy's Notice of Privacy Practices.
This Website Privacy Policy is separate from, and does not replace, Eckhouse Therapy's Notice of Privacy Practices.
The Notice of Privacy Practices provides additional information regarding the use and disclosure of protected health information, individuals' rights, and the practice's legal responsibilities.
Visiting the Website, submitting an inquiry, or accessing general information about psychotherapy services does not, by itself, establish a therapist-client relationship.
6. Cookies, Analytics, and Website Technologies
The Website may use cookies and similar technologies to support website functionality, maintain security, and evaluate general website performance.
Cookies are small data files that websites may place on a visitor's device. Depending on the technologies in use, they may support essential website operations, remember browser preferences, or collect information about website activity.
The Website uses technologies to support its functionality, performance, search engine optimization, security, and administrative operations. Depending on their configurations, these technologies may process certain technical information, record website activity, or communicate with external services.
Eckhouse Therapy does not currently use Google Analytics. However, we may implement website analytics or performance-monitoring technologies in the future to better understand general visitor activity and improve the Website.
Any future use of analytics or tracking technologies will be subject to applicable law.
Information submitted through the SimplePractice-hosted contact form or Client Portal is processed through SimplePractice's systems. This processing is distinct from the collection of general website usage information through analytics or performance-monitoring technologies.
Other technologies operating on the surrounding webpage may separately collect technical information, depending on their configurations and applicable law.
Visitors may adjust their browser settings to limit or disable cookies. However, disabling certain cookies may affect website functionality.
Browser settings may not prevent all technical information collection or processing by the Website or integrated third-party services.
Neither accessing the Website nor submitting information through the SimplePractice-hosted contact form constitutes authorization for Eckhouse Therapy to disclose protected health information to unrelated analytics or advertising providers when such disclosure would otherwise require authorization under applicable law.
7. Disclosure of Information to Third Parties
Eckhouse Therapy does not sell personal information collected through the Website.
We may disclose information to third parties when reasonably necessary for legitimate practice operations, to provide requested services, to maintain or protect the Website, or as otherwise permitted or required by applicable law.
These parties may include:
- Practice Management and Electronic Health Record Service Providers: Including SimplePractice, LLC, which provides technology and related services supporting inquiries, scheduling, client communications, clinical records, and practice administration.
- Website Hosting, Management, and Backup Providers: Third parties that support website hosting, maintenance, monitoring, data storage, backups, recovery, and related technical operations.
- Website Security and Technical Service Providers: Technologies and services used to protect the Website, monitor security events, maintain administrative activity records, manage redirects, improve performance, and support other website functions.
- Website Analytics and Performance Service Providers: Providers that may be engaged to evaluate general website activity and performance, subject to applicable privacy requirements.
- Legal and Regulatory Authorities: When disclosure is required or otherwise permitted under applicable law, legal process, or professional obligations.
Depending on their functions and configurations, website technologies may process or store information locally or transmit it to external providers. Third-party providers may also access information in connection with their services. Not all website technologies disclose information to their developers, and such processing does not necessarily involve confidential clinical information.
The use of third-party providers does not relieve Eckhouse Therapy of its obligations under applicable law.
Protected health information will not be disclosed to third-party analytics, advertising, website management, or other service providers except as permitted by applicable law and subject to any required safeguards, agreements, or authorizations.
8. Information Security
Eckhouse Therapy's obligations concerning the security, privacy, and confidentiality of information collected, transmitted, or maintained through or in connection with the Website are governed by applicable law.
Website systems and electronic communications are subject to technical limitations and security risks, including unauthorized access, interruptions, and data loss. Eckhouse Therapy does not guarantee their uninterrupted availability or complete security.
Ordinary email communications may present privacy or security risks. Current clients are encouraged to use the Client Portal or another communication method approved by their clinician for sensitive clinical matters.
9. Retention of Information
Eckhouse Therapy may retain information collected through the Website for periods determined by operational needs, applicable legal requirements, and the purposes for which the information was collected.
Retention periods may vary depending on the nature of the information, the systems through which it is collected or maintained, and applicable legal or regulatory obligations.
Information may remain in archived records, system backups, or other storage environments following deletion from active systems, subject to applicable law and the capabilities and practices of the relevant systems and service providers.
Requests concerning access, correction, or deletion are addressed in Section 10. Nothing in this section guarantees the retention, deletion, restoration, or recoverability of particular information beyond applicable legal requirements, or limits Eckhouse Therapy's obligations under applicable law.
10. Privacy Rights and Requests
Depending on applicable law and the nature of the information involved, individuals may have certain rights regarding personal information maintained by Eckhouse Therapy, including rights to request access to, correction of, or deletion of certain information.
Individuals may submit privacy-related inquiries or requests by contacting office@eckhousetherapy.com.
Requests will be evaluated and addressed to the extent required by applicable law. Eckhouse Therapy may require reasonable verification of identity before providing, modifying, or deleting information, where permitted by law.
Requests involving information maintained through service providers, including SimplePractice, will be evaluated under applicable law. A provider's separate procedures do not diminish Eckhouse Therapy's legal obligations.
Submitting a request does not guarantee access, correction, or deletion except as required by applicable law. Certain information may be retained where permitted or required by law. This Privacy Policy does not establish any additional response deadline or obligation to fulfill requests beyond applicable legal requirements.
Rights involving protected health information are governed by HIPAA, applicable state law, and Eckhouse Therapy's Notice of Privacy Practices.
11. Links to Third-Party Websites and Services
The Website may contain links to external websites, educational resources, professional organizations, social media platforms, and third-party services, including the SimplePractice-hosted Client Portal.
These external websites and services may be subject to their own privacy policies, terms of use, and information-handling practices.
Except to the extent otherwise required by applicable law, Eckhouse Therapy is not responsible for the content, security, privacy practices, or information-handling activities of independently operated third-party websites.
This provision does not limit any legal responsibility Eckhouse Therapy may have for information processed by service providers acting on its behalf.
Visitors are encouraged to review the applicable privacy policies of external websites and services before providing personal information.
12. Children's Privacy
The Website is intended to provide general information about Eckhouse Therapy and its professional services and is not directed toward children under the age of 13.
Eckhouse Therapy does not knowingly solicit personal information directly from children under the age of 13 through the Website without any consent required by applicable law.
If Eckhouse Therapy becomes aware that personal information has been collected directly from a child under the age of 13 in violation of applicable law, it will take the measures required by that law, including deletion of the information where required.
This section does not prohibit parents, guardians, or other legally authorized individuals from providing information concerning a minor when seeking services, subject to applicable privacy and confidentiality requirements.
13. Changes to This Privacy Policy
Eckhouse Therapy reserves the right to modify or update this Privacy Policy at any time for any reason, including to reflect changes in Website functionality, technology, information-handling practices, applicable laws, or professional obligations, or to clarify or improve its provisions.
Any revised Privacy Policy will be posted on the Website with an updated effective date.
Except to the extent otherwise required by applicable law, changes will become effective upon publication on the Website.
Continued use of the Website following publication of an updated Privacy Policy constitutes acknowledgment of the revised policy.
Such continued use does not constitute consent or authorization for any collection, use, or disclosure of information for which separate consent or authorization is required by applicable law.
A revision to this Privacy Policy does not, by itself, authorize a new use or disclosure of previously collected information where additional notice, consent, authorization, or another legal requirement applies.
Visitors are encouraged to review this Privacy Policy periodically.
14. Contact Information
Questions concerning this Privacy Policy, information collected through the Website, or privacy-related requests may be directed to:
Eckhouse Therapy, LLC
Virginia, United States
Website: https://eckhousetherapy.com
Email: office@eckhousetherapy.com
Phone: (703) 755-0025
Current clients with questions regarding confidential clinical information or psychotherapy records should contact their clinician directly or communicate through the Client Portal.
This Website Privacy Policy governs information-handling practices associated with the Eckhouse Therapy Website. It does not supersede the practice's Notice of Privacy Practices, signed Practice Policies, informed consent documents, or other agreements governing clinical services.